Welcome to Anjur Nusantara Sdn Bhd. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions.
1.1 For Corporate Printing Services:
i. We shall have a dedicated Project Manager to assist in all your print
products.
ii. The Terms and Conditions here are not viable “For Corporate”
services
1.2 For Online Printing Services:
i. By placing an order with Anjur Nusantara Sdn Bhd, you agree that you
have read, understood and accepted these terms and conditions.
ii. We reserve the right to modify or update these terms without prior
notice. Continued use of our website and services constitutes your
acceptance of any changes.
2.1 All products offered by Anjur Nusantara are subject to availability. We strive to provide accurate product descriptions, but we do not warrant that the information is error-free.
2.2 The completed printed products may not be 100% accurate in size, but we will incorporate them as specific as possible.
2.3 There is no color guarantee or any proof of color. We cannot guarantee that the color printed will be exactly similar to your design or envision color. There will be no refunds or rejections for color differences in the printed products.
2.4 We suggest custom orders are subject to approval based on feasibility, design requirements and production capabilities. Please click on “Contact Us” as our team will assist on your required needs.
2.5 We suggest if you need a color proof, you can order a piece to have a trial.
2.6 We also suggest if your quantity is large, please enquiry us at “For Corporate” at the top header from our site and our team will assist in your required needs.
3.1 Once order is placed, you will receive an order confirmation via email.
3.2 Production time varies depending on the complexity and quantity of order. Estimated timelines will be written in the description of the product.
3.3 We do not accept any cancellations, refunds, or exchanges of products once payment has been made. Customers must always be accountable once an order has been placed. Anjur Nusantara will not entertain any cancellations, refunds or exchanges due to a customer’s change of mind.
3.4 We will not accept any refund if the printing outcome is not perfect, with lines, color drops, dirt, stained etc. Products will not be 100% perfect as some products will require craftsmanship.
3.5 But we will always try to ensure that our customers will always receive a satisfactory product once approved by our Quality Assurance team.
3.6 For color services please look at Point 2 for “Printed Products”.
3.7 For personalisation and partnership please “Contact Us” as our sales team will assist in your required needs.
4.1 By Anjur Nusatara
i. During a situation where wrong products are delivered to the customer
due to our mistakes. Anjur Nusantara shall take the responsibility to exchange or we will assist in providing a solution. A refund is non permitted.
ii. We are not responsible for any damage caused during delivery, as it will be handled by third-party services but we will make sure that package printed products are wrapped securely to avoid any damages.
iii. For color services please look at Point 2 for “Printed Products”
4.2 By Client
i. We offer the flexibility if a client would want to organise their own delivery (in-house, third-party) or self pickup. There will be an “option”
to choose from before adding product into the cart, our customer success team shall be in contact with you, liaising for the entire journey.
ii. Once the product is picked-up by the client we are not responsible there-after for any damages caused during the delivery process but we will make sure that package printed products are wrapped securely to avoid any damages.
iii. For color services please look at Point 2 for “Printed Products”
5.1 All prices listed are in Malaysian Ringgit (MYR) and are subject to change without prior notice.
5.2 Payment must be in full before production begins, unless otherwise agreed upon.
5.3 We offer sucrose payment options to ensure the safety of your transactions.
6.1 All designs, content and materials on our website are the intellectual property of Anjur Nusantara Sdn Bhd.
6.2 Unauthorized use, reproduction or distribution of our content and designs are strictly prohibited.
7.1 Anjur Nusantara shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.
7.2 Our total liability, whether in contract or tort shall not exceed the amount paid by the customer for the order.
8.1 These terms and conditions are governed by and construed in accordance with the law of Malaysia.
8.2 Any disputes arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts of Malaysia.
9.1 If you have any questions or concerns about these terms and conditions, please contact us at:
Anjur Nusantara Sdn Bhd
No.2, Jalan Kusta 1, Industri Kg Jaya47000, Sg Buloh, Selangor, Malaysia
Email: info@anjur.com.my
Phone: +603 6150 1812
9.2 Thank you for choosing Anjur Nusantara Sdn Bhd. We appreciate your trust in us!